Samsung TV has no sound but not muted: How to fix it

If you have a Samsung TV and it has no sound but is not muted, you’re not alone. This is a common problem that can be caused by a variety of factors, including:

Low volume:

Samsung TV has no sound

Make sure that the volume is turned up on the TV and on any connected devices.

Wrong audio input:

Check the audio input settings on your TV to make sure that the correct input is selected.

Faulty cables:

Inspect the cables connecting your TV to any other devices to make sure that they are properly connected and not damaged.

Software glitch:

Sometimes, a software glitch can cause sound problems on a TV. You can try updating the TV’s firmware or resetting the TV to factory defaults.

Hardware failure:

If you have tried all of the above troubleshooting steps and the TV still has no sound, it is possible that there is a hardware failure. In this case, you will need to contact Samsung support for further assistance.

Related Article:How to improve your LG TV picture settings.

Here are some troubleshooting steps you can try to fix the problem:

Perform a sound test on a Samsung TV: Samsung TV has no sound

Sound test
  1. Turn on the TV.
  2. Press the Menu button on the remote control.
  3. Navigate to the Support menu and press Enter.
  4. Select Self Diagnosis and press Enter.
  5. Select Sound Test and press Enter.
  6. The TV will play a melody.
  7. Listen to the melody carefully to make sure that you can hear it clearly.
  8. If you can hear the melody clearly, then the TV’s speakers are working properly.
  9. If you cannot hear the melody clearly, then there may be a problem with the TV’s speakers or audio output.

Wrong audio input:

Check the audio input settings on your TV to make sure that the correct input is selected.

Faulty cables:

Inspect the cables connecting your TV to any other devices to make sure that they are properly connected and not damaged.

Software glitch:

Sometimes, a software glitch can cause sound problems on a TV. You can try updating the TV’s firmware or resetting the TV to factory defaults.

Hardware failure:

If you have tried all of the above troubleshooting steps and the TV still has no sound, it is possible that there is a hardware failure. In this case, you will need to contact Samsung support for further assistance.

Here are some troubleshooting steps you can try to fix the problem:

Check the volume:

Make sure that the volume is turned up on the TV and on any connected devices, such as a soundbar or home theater system. You can also check the volume on the TV’s remote control to make sure that it is not muted.

Check the audio input:

Make sure that the correct audio input is selected on the TV. You can check this in the TV’s settings menu.

Inspect the cables:

Check the cables connecting your TV to any other devices to make sure that they are properly connected and not damaged. If possible, try using a different cable to see if that fixes the problem.

Update the TV’s firmware:

Sometimes, a software glitch can cause sound problems on a TV. You can try updating the TV’s firmware to see if that fixes the problem. To update the TV’s firmware, go to the TV’s settings menu and select “Support” > “Software Update.”

Reset the TV to factory defaults:

If you have tried all of the above steps and the TV still has no sound, you can try resetting the TV to factory defaults. This will erase all of the TV’s settings, so be sure to back up any important settings before you do this. To reset the TV to factory defaults, go to the TV’s settings menu and select “Support” > “Self Diagnosis” > “Reset.

If you have tried all of the above troubleshooting steps and the TV still has no sound, it is possible that there is a hardware failure. In this case, you will need to contact Samsung support for further assistance.

Additional tips:

Check sound
  • Make sure that the TV is not in mute mode. You can check this by pressing the mute button on the TV remote control.
  • Try using a different audio source, such as a built-in app or an external device. If the TV has sound from other sources, then the problem is likely with the original audio source.
  • Check the TV’s audio settings. Make sure that the correct audio output is selected and that the volume is turned up.
  • Try restarting the TV. This can sometimes fix minor software glitches.
  • Update the TV’s firmware to the latest version. Samsung releases firmware updates regularly to fix bugs and improve performance.
  • If you are still having problems, contact Samsung support for further assistance.

Why should I perform a sound test on my Samsung TV?

Performing a sound test on your Samsung TV is a good way to troubleshoot sound problems. If you are having trouble hearing sound from your TV, performing a sound test can help you determine if the problem is with the TV’s speakers or audio output.

How often should I perform a sound test on my Samsung TV?

You do not need to perform a sound test on your Samsung TV on a regular basis. However, if you are experiencing sound problems, it is a good idea to perform a sound test to help troubleshoot the issue.

What should I do if the sound test fails?

If the sound test fails, it means that there is a problem with the TV’s speakers or audio output. You can try the following troubleshooting steps:
1.Make sure that the TV is not muted. 2.Check the volume settings on the TV and on any connected devices.
3.Try using a different audio output, such as the TV’s built-in speakers or an external sound bar or home theater system.
4. Inspect the cables connecting the TV to any other devices to make sure that they are properly connected and not damaged.
5.Update the TV’s firmware to the latest version.
6. Reset the TV to factory defaults.

What should I do if I cannot hear the melody clearly during the sound test?

If you cannot hear the melody clearly during the sound test, it means that there may be a problem with the TV’s speakers or audio output. You can try the troubleshooting steps listed above. If you have tried all of the troubleshooting steps and you still cannot hear the melody clearly, then you will need to contact Samsung support for further assistance.

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